Frequently asked questions – and the answers

> Why book on MOTOURISMO? Fast, friendly and original pricings: your benefits > please see here ...

> Why is there a "Beta" label on our logo? We decided to label our English language version as a “beta” as we are still developing our services > Learn more...

> Dates on request: Basically, we can make almost everything possible on your desired dates. However, it may well be a question of price. All the details > please see here ...

> Available: Generallly, every offer you can see on MOTOURISMO is available. What "generally" means and what exceptions there are > please see here ...

> "New", "Latest Offers" and "Recent offers only": If you select this filter, we will only show you offers with the green "NEW" band. The details > please see here ...

> Travel insurance: With travel insurance, you can receive refunds, for example in case of sickness or cancellation > Learn more ...

> Customer payment protection / Travel security note: Your payments are secured in case the tour operator goes bankrupt. All the details > please see here ...

Why book on MOTOURISMO?

Fast: feedback usually within 24 hours

Often we're even faster. When we receive your request during regular service hours, you should normally receive a response to your request or booking within a few hours. For bookings or requests that arrive in the evening or at the weekend, or for very individual or complex enquiries, it can take longer. Because sometimes good is better than fast. Of course, you can always ask us about the status of your enquiry or booking. And of course contact us with any further questions.

Friendly: Our customer service will help you with all your questions and wishes

We are your motorcycle travel agency and are happy to advise you independently. We try our best to find the right offer for you.

For sure: Price guarantee

We work with more than 80 partners, whose offers you can quickly and easily search on MOTOURISMO. MOTOURISMO does not charge a surcharge on the original provider prices. No service surcharges, no booking fees, nothing.

What does this mean...?

> “Beta”? Why is there a "Beta" label on our logo?

For the time being we decided to label our English language version as a “beta” as we are still developing our services. In software development a beta phase generally begins when the software is feature complete but likely to contain a number of known or unknown bugs (problems to be solved). Technically, MOTOURISMO is way beyond that phase.

However, we are still about to extend our services especially in terms of number of offers and extending regionally and globally. For that reason we always appreciate any recommendations for operating partners in all our categories such as tours, training courses and shipping.

Secondly, we feel having flagged our English language version as a beta makes sense for now because in any stage you can always improve and that’s what we’ll always be aiming for.

Please feel free to check MOTOURISMO for any issues and possible improvements, and let us know your thoughts any time. Get in touch with us on info@motourismo.com or website chat or WhatsApp.

> Dates on request: Basically, we can make almost anything possible on your desired dates. However, it might turn out to be a question of price.

Self-guided tours (tour guide / trainer: no)

These tours are designed exactly for individual desired dates, which means that you can tell us your desired date with your request, then we will gladly make you an offer for the tour on your individual desired date.

Guided tours (Tour guide / Trainer: yes)

These tours are planned and calculated for a certain minimum number of participants and will start on fixed dates due to their extensive services. For you as a single participant at an individual desired date, for example, a package including tour guide and support vehicle would be very expensive. But if you are a group of at least five people, the tour can also be planned and offered exclusively for your desired date at a reasonable price. Also desired changes are then possible of course.

Motorcycle shipping

Also, shipping of a single motorcycle to an individual desired date is much more expensive than joining a fixed scheduled collective shipping. If you as a group need a shipping with more than six motorcycles, a shipping exclusively to your desired date can be planned and offered at a reasonable price.

Motorcycle training courses

For many trainings it is possible to organize them for three persons or more at the individual desired date.

> Available: In general, all offers you can see online are also available.

But what does "generally" mean? Among the most frequent questions we are asked are these two: Will this trip actually take place? And: Are there still vacancies available on this tour? The answer is practically always yes – because as soon as a tour, training or shipping is cancelled or fully booked, we deactivate the offer.

In exceptional cases it can happen that, for example, an unusually large number of bookings arrive at the same time or at very short notice and we are therefore unfortunately unable to confirm your booking even though the offer was still available online. In this case there will be no costs for you and we will try to find suitable alternatives for you.

Therefore, for your bookings we always recommend not to wait any longer than necessary as the closer you get to your travel date, the more likely it is that a tour may be fully booked.

> "New", "Latest Offers" and "Recent offers only":

If you select this filter, we will only show you offers with the green "NEW" banderole. These have been either completely new to the program since the last four weeks or have at least one new date available. You can find all these new offers > here...

What is a travel insurance?

With travel insurance, you can receive refunds, for example in case of sickness or cancellation. A travel cancellation insurance will reimburse your cancellation costs, rebooking fees or unused travel services. In the event of a breakdown or accident, it pays before and during the trip. A travel health insurance can protect you from medical treatment, medication or even a hospital stay abroad become your expensive private affair.

We strongly recommend that you take out travel insurance after receiving the booking confirmation from the tour operator. With reliable travel insurance, you can be sure of quick and financial cover in the event of damage – including 24-hour emergency service. Because something unforeseen can always happen.

At our travel insurance partner – the ERGO Reiseversicherung – they have a saying: "The appendix doesn't care where it breaks." Under the following link you can calculate the price for your booked or planned trip. If you wish, you can also take out your insurance directly online – here (German language only)...

What is customer payment protection? What is a travel security note?

Since November 1994, tour operators under German law have been obliged pursuant to § 651 k (3) BGB (German Civil Code) to insure customer monies received – i.e. in the event that services are cancelled as a result of insolvency or insolvency of the operator or additional expenses are incurred by the traveller for the return journey.

Since then about operator liability insurance there are similar laws in place throughout the European Union. Also, other countries all over the world have established various regulations for customer payment protection.

A travel security note proves to you as a customer that a travel package operator is providing customer payment protection as an insolvency insurance prescribed in the German travel law with package tours.

A package tour within the meaning of the law is one in which at least two otherwise independent travel services are combined, for example, flight and hotel.

This regulation does not apply to individual services. This means that offers such as pure motorcycle trainings or courses, transportation/shipping or day tours without overnight accommodation do not fall under this regulation as package tours and are accordingly labelled on MOTOURISMO with the statement "operator liability insurance: no".

You can find more details on the subject of customer payment protection and operator liability insurance in the original Directive (EU) 2015/2302 of the European Parliament and of the Council here:

Press release, 29 June 2018: New EU rules ensure better protection for 120 million holidaymakers

Official document Directive (EU) 2015/2302