Frequently asked questions – and the answers
> Why book on MOTOURISMO? Fast, friendly and original pricings: your benefits > please see here ...
> Why is there a "Beta" label on our logo? We decided to label our English language version as a “beta” as we are still developing our services > Learn more...
> Dates on request: Basically, we can make almost everything possible on your desired dates. However, it may well be a question of price. All the details > please see here ...
> Available: Generallly, every offer you can see on MOTOURISMO is available. What "generally" means and what exceptions there are > please see here ...
> "New", "Latest Offers" and "Recent offers only": If you select this filter, we will only show you offers with the green "NEW" band. The details > please see here ...
> Travel insurance: With travel insurance, you can receive refunds, for example in case of sickness or cancellation > Learn more ...
> Customer payment protection / Travel security note: Your payments are secured in case the tour operator goes bankrupt. All the details > please see here ...
Why book on MOTOURISMO?
Fast: feedback usually within 24 hours
Often we're even faster. When we receive your request during regular service hours, you should normally receive a response to your request or booking within a few hours. For bookings or requests that arrive in the evening or at the weekend, or for very individual or complex enquiries, it can take longer. Because sometimes good is better than fast. Of course, you can always ask us about the status of your enquiry or booking. And of course contact us with any further questions.
Friendly: Our customer service will help you with all your questions and wishes
We are your motorcycle travel agency and are happy to advise you independently. We try our best to find the right offer for you.
For sure: Price guarantee
We work with more than 80 partners, whose offers you can quickly and easily search on MOTOURISMO. MOTOURISMO does not charge a surcharge on the original provider prices. No service surcharges, no booking fees, nothing.
What does this mean...?
What is a travel insurance?
With travel insurance, you can receive refunds, for example in case of sickness or cancellation. A travel cancellation insurance will reimburse your cancellation costs, rebooking fees or unused travel services. In the event of a breakdown or accident, it pays before and during the trip. A travel health insurance can protect you from medical treatment, medication or even a hospital stay abroad become your expensive private affair.
We strongly recommend that you take out travel insurance after receiving the booking confirmation from the tour operator. With reliable travel insurance, you can be sure of quick and financial cover in the event of damage – including 24-hour emergency service. Because something unforeseen can always happen.
What is customer payment protection? What is a travel security note?
Since November 1994, tour operators under German law have been obliged pursuant to § 651 k (3) BGB (German Civil Code) to insure customer monies received – i.e. in the event that services are cancelled as a result of insolvency or insolvency of the operator or additional expenses are incurred by the traveller for the return journey.
Since then about operator liability insurance there are similar laws in place throughout the European Union. Also, other countries all over the world have established various regulations for customer payment protection.
A travel security note proves to you as a customer that a travel package operator is providing customer payment protection as an insolvency insurance prescribed in the German travel law with package tours.
A package tour within the meaning of the law is one in which at least two otherwise independent travel services are combined, for example, flight and hotel.
This regulation does not apply to individual services. This means that offers such as pure motorcycle trainings or courses, transportation/shipping or day tours without overnight accommodation do not fall under this regulation as package tours and are accordingly labelled on MOTOURISMO with the statement "operator liability insurance: no".
You can find more details on the subject of customer payment protection and operator liability insurance in the original Directive (EU) 2015/2302 of the European Parliament and of the Council here:Official document Directive (EU) 2015/2302